Info, Shipping, & Policies
At Elmstone Studio, we aim to provide customers with the best shopping experience possible. That's why I've implemented a set of policies and shipping procedures to ensure a smooth and hassle-free process for everyone.
Return Policy
I understand that sometimes a product may not meet your expectations or may arrive damaged. In such cases, I offer a hassle-free return policy. You can return any unused and undamaged item within 30 days of purchase for a full refund or exchange. Simply email elmstonestudio@gmail.com to be guided through the return process.
Shipping & Processing
I always strive to deliver orders as quickly as possible. I partner with reliable and efficient shipping partners to ensure that your package arrives in pristine condition and on time.
Here are some important details about the processing and shipping process:
Processing Time
Processing time refers to the amount of time it takes to create your item prior to shipping. Processing time varies anywhere from 3-8 business days, depending on if an item is handmade, made to order, or currently in stock. During peak seasons or promotional periods, processing times may be slightly extended, in which case you will be notified.
Shipping Methods
All shipping options and costs will be displayed at checkout, so you can select the option that best suits your needs. Please note that these options will vary based on the product you choose to order. Shipping time will also vary depending on distance.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your package and estimate its arrival date.
Contact
If you have any questions or concerns regarding policies or shipping procedures, please don't hesitate to reach out at elmstonestudio@gmail.com. I'm available to assist you and provide any necessary information.
Thank you for choosing Elmstone Studio! I appreciate your business and look forward to sharing my creations with you.
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